Supporting culturally and linguistically diverse communities with outreach health

Health navigation for culturally and linguistically diverse communities

A program funded by Brisbane North PHN provides chronic disease self-management education to culturally and linguistically diverse communities in the region.

Working with the Chronic Disease Team at the Ethnic Community Council Queensland (ECCQ), the health navigation project supported 80 people during 2020/21.

It bridged the gap between healthcare providers and culturally and linguistically diverse community members within the region, targeting people from Chinese, Arabic, Pacific and South Sea Islander, Myanmar backgrounds.

culturally and linguistically diverse communities

Outreach healthcare for kids

Flourishing in the face of adversity

During 2020/21, we continued funding for Act for Kids to provide their Flourish Education for children who have been identified as developmentally vulnerable and who have experienced trauma.

Students from the Moreton Bay North region were supported in either individual therapy or school-wide programs delivered by Act for Kids.

Act for Kids

Transforming our after-hours campaign

The face of 24/7 health advice got a lot more animated, as a campaign featuring a cute, but strife-prone character appeared on billboards and screens across North Brisbane from February – May 2021.

Our annual after-hours campaign which was temporarily put on hold in 2020 due to the COVID-19 pandemic, brought to life the seriousness of symptoms commonly seen among Emergency Department patients – who are often better off first calling 13 HEALTH – but did so in a light-hearted and friendly way.

Post campaign research showed the campaign outperformed the traditional look and feel of past campaigns and we saw an increase in engagement and awareness of after-hours options within the target audience of adults aged 20-40 and parents with children 0-17 years of age.

Working together to connect care

An enhanced model of care for people who present frequently to the ED

For some people who live with recurrent health crises, visits to hospital emergency can be far too frequent.

That’s where the Working Together to Connect Care Program comes in. It’s designed to connect emergency department (ED) frequent presenters with community-based services that help keep people out of hospital. The program is delivered by Micah Projects and Footprints Inc, who work alongside hospital emergencies to help ED frequent presenters reduce their hospital attendance.


The program supported 169 people who frequently presented to ED with individual support and care coordination during 2020/21.

Outreach flu vaccinations

Ensuring everyone receives the help they need

Community partners lead outreach health services

Across the region, outreach health services funded by the PHN are offered by Micah Projects and the Queensland Injectors Health Network (QuIHN).

These services are led by nurses and support workers who offer treatment and care in the community. They offer frontline service delivery and primary healthcare, mostly for people who are sleeping rough or living in temporary accommodation.


QuIHN and Micah Projects provided services and opportunities to 1381 people in 2020/21.